CUSTOMER CARE

Shipping & Return Policy

At Verevia, we want you to feel completely confident with every order. Here you'll find our shipping timelines and just how simple and worry-free our returns really are.

SHIPPING

Shipping Policy

Everything you need to know about how your order travels from our hands to yours — timelines, costs, and the little details that keep every delivery worry-free.

Order Processing

Every order is carefully prepared and packed within 1 day before it leaves our facility. You'll receive a notification the moment it's on its way.

Estimated Delivery Times

Delivery times vary by destination and the shipping method you choose. Standard delivery typically arrives within 1–2 business days, with exact estimates shown at checkout.

Shipping Charges

A flat shipping rate of €4.99 applies to your order, calculated at checkout based on your destination. The full total is displayed before you confirm.

Free Shipping Eligibility

Treat yourself a little more — orders of €39 or more qualify for free shipping. Eligibility is confirmed automatically at checkout.

Order Tracking

As soon as your order ships, we'll send a confirmation email with a tracking link and number, so you can follow every step of its journey to your door.

Address Changes & Cancellations

Once an order enters fulfillment, we may be unable to change the shipping address or cancel it. Please double-check your details before completing checkout.

RETURNS

Returns

Changed your mind? We keep returns simple and sweet. Here's everything you need to know before sending something back to us.

30 Days

to request a return

You have a full month from the day your order arrives to start a return with us.

Unopened & unused

To be eligible, items must be unopened, unused, and returned in their original packaging — just as they left us.

Proof of purchase

We may ask for your order number or receipt to locate your purchase and process the return smoothly.

Damaged or incorrect?

If your order arrived damaged, defective, or incorrect, different terms apply — we'll make it right. See the next section for the details.

IF SOMETHING'S NOT RIGHT

Damaged, incorrect or missing orders

If your order arrives damaged, defective, incorrect, or is missing an item, please reach out to us as soon as you can — we'll happily review it and make things right. To help us resolve it quickly, include a couple of details when you get in touch:

Order number

Photos of the issue (if applicable)

Once we have those, our team will take a look and sort it out for you as quickly as we can.

A FEW EXCEPTIONS

Non-returnable items

To keep every order fresh and safe, a few things can't be returned once they've left us. It's part of the quality standard we hold ourselves to as a food brand — and if something ever arrives damaged, defective, or incorrect, we'll always make it right.

Opened or used food products

For everyone's safety and freshness, food items that have been opened or used can't be returned once they reach you.

Gift cards

Gift cards can't be returned or refunded — but they never expire, so there's always time to treat someone (or yourself).

Final sale items

Anything clearly marked as final sale is a last-chance treat and isn't eligible for return or exchange.

Arrived damaged, defective, or incorrect? That's on us — reach out and we'll make it right, every time.

MONEY BACK, MADE SIMPLE

Refunds

Once your approved return reaches us and passes inspection, we issue your refund straight back to your original payment method. Here's how it flows from our door to your account.

STEP 1

Return Received

Your approved return arrives safely back with our team.

STEP 2

Inspected

We carefully check your return to confirm everything's in order.

STEP 3

Refund Issued

Your refund is sent back to your original payment method.

Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

WANT SOMETHING DIFFERENT?

Exchanges

Prefer a different product? We keep it wonderfully simple. Return your eligible item using the Returns guidelines above, then place a fresh order for the one you'd like instead — it's the fastest way to get exactly the right product into your hands.

STEP 1

Return Your Item

Send back your eligible item by following the Returns guidelines above.

STEP 2

Place a New Order

Order the product you'd like instead — the quickest way to get the right one to you.

Not sure which product to pick? We'd love to help — reach out to our team and we'll gladly guide you to the perfect replacement.

Questions about your order?

Whether it's a question about shipping, a return, a damaged product, or a refund — our team is always happy to help. Reach out and we'll take good care of you, every step of the way.