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Frequently Asked Questions

Everything you need to know about our orders, shipping, and treats. Can't find your answer? Our team is just a message away.

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Orders within the Netherlands typically arrive in 2–4 business days. For deliveries elsewhere in the EU, please allow a little longer — usually 2–5 business days depending on your location. We pack everything with care so your treats reach you in perfect condition.

Great news — our sweets contain no allergens. Every treat is gluten-free and dairy-free, and all of our confections are vegan, vegetarian, halal, and kosher, so you can enjoy them with complete peace of mind.

Absolutely! Weddings, birthdays, corporate gifts — we love creating something special. Just contact our support team with your ideas and timeline, and we'll work with you to craft a custom assortment or personalized packaging for your celebration.

Because our sweets are perishable goods, we're unable to accept returns. That said, your happiness matters to us: if your order arrives damaged or isn't quite right, let us know within 7 days and we'll gladly send a replacement or issue a refund. Our satisfaction guarantee is at the heart of everything we do.

Keep your treats in a cool, dry place away from direct sunlight and heat, and reseal the packaging after opening to lock in freshness. Enjoy them within the best-by date printed on the box for the very best flavor and texture.

Yes! We happily ship across the European Union so sweet lovers everywhere can enjoy Verevia. Shipping rates and delivery times are calculated at checkout based on your destination. We're always working to reach even more corners of the world.

Still have a question?

We're always happy to help — help@vereviasugar.com

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Still have questions?

Our team loves talking sweets — reach out and we'll get back to you within 24 hours.